FAQs

How can I book a tour?

Contact us and we will schedule the tour date and pick-up time according to your preferences. You can reserve a walking tour by paying a deposit, which is 40% of the total amount.

Something came up, can I cancel my reservation?

You can cancel a walking tour for free of charge at least 72 hours prior to the booked date and time. If you cancel at least 72 hours before, we refund you all of the paid sum, we only deduct the cost of the bank transfer.

What are the cancellation policies for a private car tour?

The deposit to reserve the private car service is 100% of the total amount corresponding to that service.

– In case of cancellation 20 days before the tour, the refund of the private car deposit is 100%, we only deduct the cost of the bank transfer.

– In case of cancellation 10-19 days before the tour, the refund of the private car deposit is 50%, we only deduct the cost of the bank transfer.

– In case of cancellation 9 days before the tour, there is no possibility of a refund for the previously paid private car deposit.

Can I get a refund if I cancel?

If you cancel a walking tour at least 72 hours prior to the scheduled pickup time, we refund you the full amount you paid – we only deduct the cost of the bank transfer. However, if you cancel within 72 hours, there is no possibility of refund for the previously paid 40% deposit.

Can I reschedule my tour?

Sure, you can reschedule your tour if something came up without extra costs, taking into consideration the availability of our guides.

Where is the pickup?

It depends on your preferences. The pickup or the start of the tour can be at your hotel or anywhere else in the city where you prefer.

What are the transportation opportunities to get around the city?

If you don’t opt for an adventurous tour, like a Segway or an e-scooter tour, we either use public transportation combined with nice walks in the city, or you can opt for getting around by private car, where a dedicated chauffer accompanies us, taking you wherever you decide to go.

Are the tours available on more languages?

Yes, our tour guides speak Spanish, Portuguese, English and Hungarian. However, if you need guides in any other languages, we are able to provide it for you.